This being a food item, no refunds, returns, or exchanges will be possible once you purchase the product.
The only case in which a refund/return/exchange will apply will be if the product has gone bad at the point of opening the lid.
Our refund/return/exchange policy lasts 7 calendar days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund, return, or exchange.
To complete your return/refund/exchange, we require a receipt or proof of purchase of your refund. You will also need to provide us the original bottle and lid, clearly showing no consumption, to be shipped to us or to the point of sale (where you purchased it).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days. In case you paid cash at a store, the store manager will refund your amount in cash immediately against a proof of purchase and the original (spoilt) bottle of product.
If you prefer to exchange the (spoilt) product for a fresh bottle, please inform us via mail or (if bought from a store) the store manager in person when you go to return your (spoilt) product.
Late or missing refunds (applicable only for online purchases)
If you haven’t received a refund within the stipulated time, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Under all other circumstances, we will take each instance on a case-to-case basis.